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Product

The conversation intelligence hub for your healthcare organization.

Business Insights

Reveal patterns behind customer behavior and operational performance.

Business Insights

Quality & Coaching

Improve handling consistency with automated QA and coaching insights.

Quality & Coaching

Safety & Compliance

Identify and act on safety signals with precision and complete oversight.

Safety & Compliance

Integrations

Connect tech systems to unlock richer conversation intelligence.

Integrations
Services

Get more value from your Authenticx platform.

Client Success

Maximize ROI with dedicated, hands-on guidance at every step.

Client Success

Insights Services

Turn insights into actionable plans with collaborative sessions led by experts.

Insights Services

Conversation Analysis

Dive deep into what key customer populations experience—and why.

Conversation Analysis

Industries

Purpose-built AI with trusted insights for every healthcare sector.

Pharmaceutical / Life Sciences

Strengthen outcomes across patient access, adherence, and safety oversight.

Pharmaceutical / Life Sciences

Med Device

Increase visibility across device onboarding, troubleshooting, and ongoing support.

Med Device

Health Insurance

Improve performance across Star ratings, member experiences, and audit-readiness.

Health Insurance

Healthcare Provider

Enhance interactions across access, care coordination, and support services.

Healthcare Provider

Why Authenticx

Made for healthcare leaders, by healthcare experts.

Accuracy & Reliability

AI built by on-shore teams with continuous human review.

Accuracy & Reliability

Privacy & Security

Enterprise-grade security and compliance designed for healthcare.

Privacy & Security

Proven Impact

Real ROI from trusted healthcare organizations.

Proven Impact

Company

We’re on a mission to help humans understand humans.

Our Story

Why we chose to serve healthcare—and healthcare only.

Our Story

News

Product updates, insights, and company news.

News

Careers

Create the future of conversation intelligence with us.

Careers

Resources

Deepen your understanding of conversation intelligence.

Resource Library

Insights, guides, and expertise for healthcare leaders.

Resource Library

Partners

Collaborate to deliver smarter healthcare solutions.

Partners

Event Calendar

Meet the Authenticx Team at upcoming events.

Event Calendar

Contact Sales

Let’s talk and turn insight into action.

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Featured Resource

Your Chronic Care Management Program Is Full of Patient Insights. Are You Listening?

Molly Connor

Chronic Care Management programs run on phone-based patient touchpoints — but most organizations capture none of the insight in those calls. Here's what conversation intelligence changes.

Article

Authenticx

Your Chronic Care Management Program Is Full of Patient Insights. Are You Listening?

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Categories

Article Investment in AI: Setting Parameters with LLMs

Artificial Intelligence

Investment in AI: Setting Parameters with LLMs

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Article CX Measurement is Evolving – The Eras Tour

Artificial Intelligence

CX Measurement is Evolving – The Eras Tour

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Article What’s Next? Start Listening with Conversational AI Tools for Healthcare

Artificial Intelligence

What’s Next? Start Listening with Conversational AI Tools for Healthcare

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Article Authenticx analytics report showing 5,016 total appearances and 21% of interactions positively classified, with Edgy Effect and Classifier filters applied to a call center data chart

Artificial Intelligence

AI Empathy

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Article Authenticx Evaluation Insights panel with a patient profile tagged by topic and sentiment alongside a Caller Sentiment trend line chart

Artificial Intelligence

Data Bias In AI

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Article Authenticx call insight card showing a serious man with gray hair and a highlighted patient quote tagged Brand Value: Confusion about confusion following a doctor visit and receiving an unclear medical bill, with an orange audio waveform

Artificial Intelligence

Prescriptive Analysis

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Article Illustration of an open book with conversation analytics data, patient photos, phone and chat icons, a bar chart, and a transcript panel rising from its pages, connected by dotted lines

Provider

Quadruple Aim of Healthcare

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Article Three Ways Artificial Intelligence is Changing How Healthcare Listens

Artificial Intelligence

Three Ways Artificial Intelligence is Changing How Healthcare Listens

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Article Network diagram of seven diverse patients connected through concentric circle nodes representing email, phone, and chat channels, with colorful audio waveforms representing analyzed healthcare conversations

Artificial Intelligence

Healthcare Conversational AI

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